Patient Bill of Rights

As a patient receiving services from one of our affiliated clinical organizations, you have the right to:

Dignity and Respect

• Be treated with courtesy, compassion, and dignity at all times.
• Receive care that is free from abuse, neglect, or exploitation.
• Be respected regardless of your race, color, ethnicity, religion, sex, gender identity, sexual orientation, age, disability, national origin, diagnosis, or source of payment.

Privacy and Confidentiality

• Have all aspects of your care conducted in privacy.
• Expect that your personal and medical information will be kept confidential and handled in accordance with HIPAA and other applicable laws.
• Receive a HIPAA Notice of Privacy Practices that explains how your information may be used and disclosed.

Information and Communication

• Be informed about your condition, proposed treatments, risks, benefits, and alternatives.
• Know the names, roles, and credentials of the individuals providing your care.
• Receive clear and honest communication and access to appropriate interpretation services (for most major languages) at no additional cost to you.

Participation in Care Decisions

• Participate actively in the development, implementation, and revision of your plan of care.
• Refuse care or treatment to the extent permitted by law and be informed of the consequences of refusal.
• You may designate a caregiver who will be informed and instructed on your care tasks.

Access to Services and Continuity of Care

• Receive timely and appropriate services consistent with your care plan.
• Be informed of any changes in services, staff, or scheduling that could affect your care.
• Be referred to other organizations if we are unable to meet your needs, such as in-person sleep centers.

Financial Information

• Receive information about charges, billing, and payment policies in advance of services being delivered.
• Be informed of any financial responsibility you may have and receive an explanation of your bill upon request.

Grievances and Complaints

• Express complaints or concerns about your care or services without fear of reprisal or discrimination.
• Have your complaint addressed promptly, with a response communicated within three (3) business days.
• Contact us at 877-664-6669 or support@ognomy.com to file a complaint.
• Access state agencies for additional grievance reporting, which will be provided upon request or as applicable by law.
• Ognomy is accredited by the Accreditation Commission for Health Care (ACHC). If you have concerns regarding the quality of care or services you have received, we encourage you to first contact Ognomy so we have the opportunity to address your concerns. If your concern is not resolved, you may file a complaint directly with ACHC. ‍
  
  • Accreditation Commission for Health Care (ACHC)‍Toll-Free: (855) 937-2242
  • ‍Submit a complaint online: https://achc.org/submit-a-complaint/

Freedom from Coercion

• Refuse to participate in research, experimental treatment, or training programs without your clear consent.

Access to Records

• Review your medical records and request amendments in accordance with applicable laws.
• Request copies of your records and receive them in a timely manner.

Patient Responsibilities

To support your care, you are responsible for:

• Providing accurate and complete information about your health and health habits.
• Notifying your provider if you do not understand instructions or cannot follow them.
• Participating in your plan of care and informing us of any changes in condition or needs.

State-Specific Rights

New York

You may file a complaint about the care you receive with the appropriate state agency:

General Care or Facility Complaints

• NY State Department of Health
  • Phone: 1-800-804-5447
  • Online: https://health.ny.gov/facility-complaint
    

Physician Conduct Complaints

• Office of Professional Medical Conduct (OPMC)
  • Phone: 1-800-663-6114
  • Online: https://health.ny.gov/OPMC
    

Licensed Professionals (e.g., nurses, therapists)

• NYS Education Department Office of Professional Discipline
  • Phone: 1-800-442-8106
  • Email: conduct@nysed.gov

Note: Additional rights may apply in your state and will be provided to you upon request.