Patient Bill of Rights

As a patient receiving services from one of our affiliated clinical organizations, you have the right to:

Dignity and Respect

• Be treated with courtesy, compassion, and dignity at all times.
• Receive care that is free from abuse, neglect, or exploitation.
• Be respected regardless of your race, color, ethnicity, religion, sex, gender identity, sexual orientation, age, disability, national origin, diagnosis, or source of payment.

Privacy and Confidentiality

• Have all aspects of your care conducted in privacy.
• Expect that your personal and medical information will be kept confidential and handled in accordance with HIPAA and other applicable laws.
• Receive a HIPAA Notice of Privacy Practices that explains how your information may be used and disclosed.

Information and Communication

• Be informed about your condition, proposed treatments, risks, benefits, and alternatives.
• Know the names, roles, and credentials of the individuals providing your care.
• Receive clear and honest communication and access to appropriate interpretation services (for most major languages) at no additional cost to you.

Participation in Care Decisions

• Participate actively in the development, implementation, and revision of your plan of care.
• Refuse care or treatment to the extent permitted by law and be informed of the consequences of refusal.
• You may designate a caregiver who will be informed and instructed on your care tasks.

Access to Services and Continuity of Care

• Receive timely and appropriate services consistent with your care plan.
• Be informed of any changes in services, staff, or scheduling that could affect your care.
• Be referred to other organizations if we are unable to meet your needs, such as in-person sleep centers.

Financial Information

• Receive information about charges, billing, and payment policies in advance of services being delivered.
• Be informed of any financial responsibility you may have and receive an explanation of your bill upon request.

Grievances and Complaints

• Express complaints or concerns about your care or services without fear of reprisal or discrimination.
• Have your complaint addressed promptly, with a response communicated within three (3) business days.
• Contact us at 877-664-6669 or support@ognomy.com to file a complaint.
• Access state agencies for additional grievance reporting, which will be provided upon request or as applicable by law.

Freedom from Coercion

• Refuse to participate in research, experimental treatment, or training programs without your clear consent.

Access to Records

• Review your medical records and request amendments in accordance with applicable laws.
• Request copies of your records and receive them in a timely manner.

Patient Responsibilities

To support your care, you are responsible for:

• Providing accurate and complete information about your health and health habits.
• Notifying your provider if you do not understand instructions or cannot follow them.
• Participating in your plan of care and informing us of any changes in condition or needs.

State-Specific Rights

New York

You may file a complaint about the care you receive with the appropriate state agency:

General Care or Facility Complaints

• NY State Department of Health
  • Phone: 1-800-804-5447
  • Online: https://health.ny.gov/facility-complaint
    

Physician Conduct Complaints

• Office of Professional Medical Conduct (OPMC)
  • Phone: 1-800-663-6114
  • Online: https://health.ny.gov/OPMC
    

Licensed Professionals (e.g., nurses, therapists)

• NYS Education Department Office of Professional Discipline
  • Phone: 1-800-442-8106
  • Email: conduct@nysed.gov

Note: Additional rights may apply in your state and will be provided to you upon request.